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SaaS Customer Care Experience

VP of Professional Services for Cambridge Cognition

Q3 2014 - Q4 2014

Worked across the Cambridge Cognition business to create the strategic foundation for a Professional ...

Senior Director, Customer Care / Client Services EMEA

Q3 2011 - Q2 2014

Working across EMEA leading the Citrix SaaS Customer Care (aka Customer Success or Client Services) team...

Programme & Project Management
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