Interim Experience

Since setting up as an Interim Manager in Aug 2014, I have completed six major assignments and a number of smaller ones. The major assignments are as follows:

Interim Programme Manager for India IT Separation for Moray Ltd

Q1 2017 - Q1 2018

Programme Manager for twelve individual projects. The target environment for this programme was to ensure that the Fitness First India business was completely standalone and independent of the Global IT team for the operation and support of the IT systems within the India business. The projects included:

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  • The creation of a new COLO and the connection via a new LAN to 11 remote locations.

  • The creation of two new customer-facing websites

  • The migration of the Microsoft Office 365 to a new tenancy

  • The implementation of a new set of security protocols

  • The migration and the implementation of a new Navision 2016 finance system, together with the installation of a finance archive on Nav 4

  • The implementation of a new Support Desk system

  • The implementation of a new SaaS-based, countrywide, club membership system and all associated processes across 16 workstreams for two types of gym clubs.

  • The implementation of a new SaaS-based, countrywide, CRM Sales system.


This Programme was directed 50/50 split between the UK and onsite in India. There was a final deadline date of the 31st Dec 2017 for this programme, which was met on time and budget.

Interim Regional Programme Manager, Advisor to the CIO for Moray Ltd

Q4 2016 - Q4 2016

Researched and drove decision making in regards to the rollout of PerfectGym, a SaaS solution membership software for the fitness industry, to India.

 

Gathered business requirements, gained an understanding of the supplier's methodology and investigated the proposed software capabilities and compared them with the business needs.

 

Ran workshops in Poland, India and the UK. Designed preliminary project plan and budget.

 

Interim Global Programme Manager, Advisor to the CIO for Fitness First Group

Q3 2015 - Q2 2016

Programme Managed the creation of an out of the box, configured only, Microsoft Dynamics CRM Online 2016 application with integration to the business website, 3rd party lead feeds and in-house membership management system. 


The system was developed for use across multiple business areas including Club Sales, Corporate Sales, Club Contact Centre, Marketing and Reporting. Data visibility was across the estate driven by role and business unit to ensure segregation and security.

Templated for use across ten different countries, and >2000 end users. Reporting driven via both Microsoft Dynamics list views, dashboards and Microsoft PowerBI. Off-site lead generation activity linked via Microsoft PowerApps. Integration to in-house SQL database with SCRIBE software to complete membership sales and utilisation of Click Dimensions for instant connectivity between both Fitness First and external web forms, including the use of workflow to address any duplicate lead behaviour.


More details available on request.​

 

Interim Project Manager for New Voice Media

Q3 2015

Working with the VP of Facilities to assess the impact of moving 250 staff from six discrete office areas to one single location. Designed the project timeline, interacted and gathered costings and inputs from multiple suppliers including ISP, data cabling, electrical, M&E, furniture, removals and landlords. Gathered costings, analysed cash flow impact and made reccomendations.

Interim VP of Professional Services for Cambridge Cognition

Q3 2014 - Q4 2014

Worked across the Cambridge Cognition business to create the strategic foundation for a Professional Services team linking Customer Services, Technical Support and Logistics.

 

  • Expanded on existing links between the three different teams and the existing Business Development and Data Management teams.

  • Worked with stakeholders to create and drive a Global Key Account Management process

  • Supported the development of a new CamCog product with emphasis on the Customer beginning-to-end lifecycle. Analysed and helped select a new ERP system that will work across Finance, HR, Professional Services and Business Development teams.

  • Kicked off NPS as cust sat score across the business. Introduced a benchmark exercise set up for the year close.

  • Created, analysed and reviewed all existing and new Professional Services processes with clearly defined swimlaned responsibilities, ERP requirements, NPS touch points and resulting outputs.

 

All deliverables were handed over to the customer on time and budget.

Interim Customer Experience Consultant for Land Rover Group

Q4 2014 - Q4 2014

Worked with the organisation to create a customer satisfaction programme across many aspects of the business based on NPS. Highlighted above and below the bar aspects of customer facing business units. Created report and made recommendations to  implement in 2015. Implementation work ongoing. More details available on request.

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