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Interim Customer Experience Consultant for Land Rover Group

Q4 2014 - Q4 2014

Interim Customer Experience Consultant for Land Rover Group

Worked with the organisation to create a customer satisfaction programme across many aspects of the business based on NPS. Highlighted above and below the bar aspects of customer facing business units. Created report and made recommendations to  implement in 2015. Implementation work ongoing. More details available on request.

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Hampshire Chamber of Commerce
Institute of Interim Management
John Pounds Centre
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