Welcome to the Ansturo website. My name is Brett Lloyd Payne and I am an Interim Manager specialising in SaaS Customer care.

 

You have found your way to this specific web page here via a LinkedIn advert. Bookmark it now, because you wont see it on the pull down menus!

 

I provide Interim Management services for SaaS Customer Care teams across the UK and Europe. I am able to do this through my experience leading and managing a pan-European team caring for more than 20,000 SaaS customers worth more than £30m across twelve different products. Furthermore the team I led was achieving in excess of 90% retention and identified >£400k of closed won sales every single month. This has allowed me understand the intracacies involved in a successful SaaS Customer Care business.

 

From building a small in country team to a multi-country, multi-language operation, to understanding the customer needs and driving changes in the business to meet those needs, I am able to advise and support a customer care team that puts the customer first. This is balanced with a successful outcome for the organisation demonstrated by the highest possible retention rates.

Do you need help with your SaaS Customer Care team?

I am able to support your organisation as an Interim Manager through any of the following areas:

 

  • Customer Care Strategy definition

  • Creating a Customer Care team from the start

  • Growing a Customer Care team

  • Scaling a Customer Care team through customer segmentation and work effort

  • Customer Care Process Analysis

  • Customer Care Workflow and Interaction

  • Customer Care Roles & Responsibility Definition

  • Customer Care Training and Development

  • Customer Care Leadership or Management Maternity or Sickness Cover

  • Interview support for Customer Care Management and team members

 

To meet your business requirements I could be available to work for as short or as long a period as suits you and your timeframe. Do not hesitate to contact me if these services are of interest to you. It is not unusual for me to be working with several customers at a time on contracted days.

 

Remember, bookmark this page, as you can not access it from the main menu, but feel free to browse the complete Ansturo website to see experience, history and testimonials.

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Registered in England and Wales

Company Number: 9172818

VAT Reg Number: 194 0724 02

Hampshire Chamber of Commerce
John Pounds Centre
Institute of Interim Management